Customer Service

Shipping and delivery
Pick up
Payment
Privacy
Return and reflection
Customer Service / Complaints

Expédition et livraison

La livraison des colis est sous-traitée à des services colis professionnels. Ils s'occupent du transport des pièces de manière correcte.

Hattink Thermo Parts / Hattink Maritiem est responsable de l'emballage et de la protection corrects des colis. Nous utilisons du matériau de remplissage pelaspan pour nos emballages. Ils sont respectueux de l'environnement et 100% recyclables.

Les commandes passées le samedi et le dimanche seront expédiées le lundi.

Expédition standard : Les commandes sont traitées le jour même jusqu'à 16h00 et proposées à l'un de nos transporteurs. La meilleure option d'expédition est choisie en fonction du poids ou de la taille. (à condition que les articles soient en stock et que l'option de paiement soit respectée, sinon nous vous contacterons)

Pour les emplacements ou les dimensions spéciales, vous pouvez demander le tarif d'expédition avant de comman der. Pour ce faire, vous pouvez commander les articles souhaités et choisir formulaire de demande et formulaire de demande envoyer.

Délais moyens de livraison en jours ouvrés :DPD /UPS /Sellect Courier

AT Autriche 1-3 jours
BE Belgique 2-4 jours
BG Bulgarie 5-5 jours
CY Chypre 4-5 jours
CZ République tchèque 3-4 jours
DE Allemagne 1-3 jours
DK Danemark 2-4 jours
EE Estonie 3-5 jours
GR Grèce 6-8 jours
ES Espagne 3-4 jours
FI Finlande 3-5 jours
FR France 2-4 jours
HR Croatie 5-6 jours
HU Hongrie 3-5 jours
IE Irlande 3-4 jours
IT Italie 3-4 jours
LT Lituanie 4-6 jours
LU Luxembourg 1-3 jours
LV Lettonie 1-3 jours
MT Malte 2-4 jours
NL Pays-Bas 1-3 jours
PL Pologne 2-4 jours
PT Portugal 4-6 jours
SE de la Suède 3-5 jours
SK Slovaquie 3-5 jours
XI Irlande du Nord 4-5 jours

Si vous souhaitez commander quelque chose depuis un pays hors UE
et vous voulez connaître le prix d'expédition. Mettez l'article que vous souhaitez acheter dans le panier et remplissez tous les détails tels que l'adresse, le numéro de téléphone et l'adresse e-mail. Cliquez ensuite pour commander et choisissez l'option 6 lors de l'expédition et l'option 12 lors du paiement.
Nous vous fournirons ensuite un devis/facture pro forma où vous pourrez voir tous les coûts et la livraison porte à porte. (uniquement les frais d'importation, pas ceux de votre pays) Si vous avez approuvé le devis/proforma, vous pouvez effectuer le paiement. Si vous n'êtes pas d'accord, veuillez nous envoyer un e-mail et nous annulerons la commande.

Pick up

Have you chosen to pick up in Katwijk to Cuijk call yourself what time it is ready or you will receive an email or tel.hiervan. For export without VAT, we are required to have a signed transport statement (we will create a document for that), including a copy of your driver's license.

If you have questions regarding your order / package you can contact us.

Opening hours:

Monday to Friday: 8:30 - 16:00 hours
Saturday: by appointment

Payment

In the Netherlands a company or individual always pays tax on our goods. On these rests the rate of 21% VAT.

For companies:

Companies in the EU (excluding the Netherlands) are exempt if you have a valid VAT/VAT nr. Your address must match the VAT number which is linked by law. This is checked by us at the European Commission.Changes or adjustments after payment concerns ascription on invoice or a VAT number can be made with a deduction of € 15,- administration costs. (or €15 will be charged).
If the adjustment is made after a booking period (for tax purposes), this can only be done for €50.excl.Vat

Prices: The prices for the items only apply to stock items in the event of backorders, because you order more if there is stock, an additional price may apply or the increase in price concerns the cost price.
You can always cancel the extra items in writing within 12 hours after the order.

The webshop is equipped with a secure payment system. With this system we can deliver even faster. Possibilities for payment are among others:

- Credit card: Visa, Mastercard
- PayPal
- On account (only under SEPA direct debit)

It is only possible to buy on account by means of a direct debit authorisation which we collect after 20 days.
(According to the SEPA payment system)

Provided the following has been met:

If there is a one-time deposit amount to the limit to which they want to go per order. This amount can always be claimed back or settled with the last order.

or.

- After two orders have preceded that have been paid;
- That there is a net annual turnover of at least € 1000, - excluding purchased;
- That a direct debit authorization is filled in with IBAN and BIC No. and we have received it back.

Privacy

Information regarding privacy and data processing can be found in our Privacy Policy.

Return and reflection

If you want to return or exchange your item(s), you must request a return order by mail. A return order can be requested via the form below. When we agree, you can return your item(s). Without return order these shipments will be refused. For a return of packages always first contact one of our employees, so we can send you a return number which you must mention on the form of the return.

When cancelling the order after payment we are forced to charge the possible payment and administration costs (€15,-excl.Vat).

Upon approval of a return of ordered items or backorders, there will be a minimum of € 15,-excl.Vat administration costs charged and there will also be a percentage charge as indicated below:

10% fee (within 7 working days return) of net price will be deducted, paid or credit note.

15% fee (within 14 working days return) of the net price will be deducted, paid or credit note.

25% fee (after 14 days to 20 days return) of net price will be deducted, paid or credit note.

Items not eligible for exchange or refund:
- Consumable items such as refrigerant, kit, Dryer/Filters, Shaft seals, Refrigerant oil.
- Items that are used, damaged or incomplete;
- Electrical components/parts such as circuit boards, thermostats, control boxes, sensors, switches, etc.;
- Items specially ordered/assembled for you.

Notice:
- No warranty on shaft seals and dryer/filter both for original and compatible parts;
- Items must be returned to us insured;
- It is important that the product is complete, unused and in the original and undamaged packaging;
- Unstamped postal items will not be accepted;
- You pay the shipping and payment costs of the webshop, these will not be refunded or credited.

File: Request for return shipment

File: Return Shipment (By Package)